FREQUENTLY ASKED QUESTIONS

For your convenience, we’ve put together a list of frequently asked questions, however should you have any further questions about your stay, please do not hesitate to contact us on (08) 94242 0400

CHECK IN & CHECK OUT

What is the check in and out times?
Check in after 2pm and check out being before 10am.

Can I check in early? How can this be arranged?
An early check in can be organised but must be arranged prior to your stay. Please phone us before your stay and our friendly team can advise whether an early check in can be arranged. Please note all requests are subject to availability.

Do you offer late checkout?
If you require a late check-out you must organise this prior to your stay. This will also depend on room availability. If you wish to check out later than our allocated timeframe, please contact our friendly team in advance so that this can be arranged.

Can I have a Twin Beds instead of Queen?
This is certainly possible in some of our rooms, please ask reception when making your reservation.

LOCATION

Where is St Catherine’s on Park located?
We are located at 2 Park Road, Crawley WA 6009.  Which is within walking distance to UWA, Sir Charles Gairdner Hospital, Hollywood Private Hospital and Queen Elizabeth II Medical Centre.

How far are you from UWA?
St Catherines on Park is only 250meters short stroll away from UWA.

Are you close to the hospital?
We are located within walking distance of three major hospitals: Sir Charles Gairdner Hospital, Hollywood Private Hospital and Queen Elizabeth II Medical Centre.

ARRIVING AT St Catherines on Park

How do I get to St Catherines on Park from the airport?
Bus number 40 operates daily between the Elizabeth Quay Bus Port (main bus port in Perth) and T3 and T4 airport terminals. The journey takes approximately 40 minutes from the airport to our accommodation near UWA. A free terminal transfer bus operates 24 hours a day, seven days a week connecting all terminals. A taxi will take 20-25mins and can easily be sourced directly outside the airport.

PARKING

Do you have parking onsite?

There is no onsite parking. We request to use off street parking near St Catehrine's on Park.

Please note- This parking is monitored by city of Perth. 

SMOKING POLICY

What is your smoking policy?
Smoking is not permitted in the rooms however there are dedicated smoking areas for our guests. Please see our reception for more information.

BREAKFAST

Is breakfast included in my stay?
A complimentary breakfast is included for all guests staying at St Catherines. Additional meals are also available upon request and are served in the Dining Room.

FACILITIES & AMENITIES

Will reception be open when I arrive?
Reception Hours are 08.30 – 17.00 (WST), Monday – Friday. For arrivals outside reception hours please call the after hours service team member by using the blue phone located by the entrance at 2 Park Road, Crawley or 0439 243 921 from your mobile. 

Is there internet access?
Complimentary High Speed WiFi is available for all guests staying with us.

Is there air-conditioning in the rooms?
There is reverse-cycle air-conditioning fitted in each of our guest rooms.

Is there laundry services?
Yes, guest laundry is available which is located on Level 1 . Please contact reception for more information on checkin or prior to your stay.

Where can I eat?
Guests can enjoy a buffet style meal in the Dining Room for lunch or dinner. Alternatively, there are a number of restaurants and cafes on Hampden Road, along Stirling Highway and around Claremont Quarter Shopping Centre.

Where is the nearest shopping centre?
Claremont Quarter – one of the Western Suburbs favourite shopping centres. The Quarter is only a short bus ride from St Catherines on Park. Late night shopping is Thursday from 9am – 9pm, however some restaurants and selected stores may have different trading hours.

How do I find a school / department at UWA?
Please see reception for a UWA Map to locate a particular school or department. Alternatively, the University app, Lost on Campus, can also help to direct you.

How far is the closest beach?
St Catherines on Park is conveniently located to a number of attractions including, Cottesloe beach is located only 15 minutes away. Speak to our reception staff about bus routes and other beaches you may like to visit.

COSTS & PAYMENT

Do you take PATS (Patient Assisted Travel Scheme) patients?
Yes, we welcome all guests traveling as part of  PATS (Patient Assisted Travel Scheme).

When is payment required?
Full payment is required at the time of booking.

What if I need to cancel my reservation?
If you need to cancel your reservation or change certain details, please contact us as soon as possible to ensure that no cancellation fees are applied.  All bookings come with 72 Hour cancellation period.

Are there babysitting facilities?
Our reception staff has a list of reputable babysitting services in the area. Being a very family friendly accommodation provider, it is an perfect spot to bring the childrens, if you require assistance with this service then please let us know.