常见问题

frequently asked questions
常见问题
For your convenience, we have put together a list of frequently asked questions, however should you have any further questions about your stay, please do not hesitate to contact us on (08) 9442 0400
为了您的便利,我们列出以下一些常见问题。 如果您还有其他任何有关您住宿的问题,请随时联系我们,(08) 9442 0400。


CHECK IN & CHECK OUT
登记入住&退房
What are the check in and out times?


登记入住和退房分别是什么时间?
Check in after 2pm and check out being before 10am.


登记入住为每日下午2点之后,退房时间为每日上午10点之前。
Can I check in early? How can this be arranged?


我可以提前登记入住吗?具体是怎么安排的呢?
An early check in can be organised but must be arranged prior to your stay. Please telephone us before your stay and our friendly team can advise you whether an early check in can be arranged. Please note all requests are subject to availability.


我们可以提供提前登记入住服务,但是您需要提前和我们联系进行安排。请在您入住之前打电话告知我们,我们友好的工作人员会告知您是否能够为您安排提前入住。请注意这将根据实际情况而定。
Do you offer late check out?


你们提供延时退房服务吗?
If you require a late check-out you must organise this prior to your stay. This will also depend on room availability. If you wish to check out later than our allocated timeframe, please contact our friendly team in advance so that this can be arranged.


如果您需要延时退房,您必须提前进行安排。这项服务也是需要根据实际情况而定。如果您希望在原先住宿时间上延迟退房时间,请事先和我们联系,我们友好的工作人员会帮您进行安排。
Can I have a Twin Beds instead of Queen sized bed?


我可以把双人皇后床(Queen sized)换成两张单人床(a Twin Beds)吗?
This is certainly possible in some of our rooms, please ask when making your reservation.
在我们一些特定的房间内可以帮您更换为两张单人床,请您在预定时事先向我们咨询。


LOCATION
地理位置
Where is St Catherine’s on Park located?
圣凯瑟琳酒店公寓(St Catherine’s on Park)具体位于哪里?
We are located at 2 Park Road, Crawley WA 6009.  Which is within walking distance to UWA, Perth Children Hospital, Sir Charles Gairdner Hospital, Hollywood Private Hospital, Queen Elizabeth II Medical Centre and the new Children's Hospital.
我们的地址为2 Park Road, Crawley WA 6009. 我们毗邻西澳大学(UWA),珀斯儿童医院(Perth Children Hospital), Sir Charles Gairdner Hospital 医院(Sir Charles Gairdner Hospital),好莱坞私人医院( Hollywood Private Hospital),伊丽莎白女王二世医疗中心(Queen Elizabeth II Medical Centre)和新建的儿童医院( new Children's Hospital)。

How far are you from UWA?
酒店距离西澳大学有多远?


St Catherines on Park is only 250 meters short stroll away from UWA.
我们的酒店离西澳大学仅250m步行距离。


Are you close to the hospital?
你们附近有医院吗?
We are located within walking distance to: Perth Children Hospital, Sir Charles Gairdner Hospital, Hollywood Private Hospital, Queen Elizabeth II Medical Centre and the Perth Children's Hospital.
我们距离以下几所医院仅步行距离:珀斯儿童医院(Perth Children Hospital), Sir Charles Gairdner Hospital 医院(Sir Charles Gairdner Hospital),好莱坞私人医院( Hollywood Private Hospital),伊丽莎白女王二世医疗中心(Queen Elizabeth II Medical Centre)和新建的儿童医院( new Children's Hospital)。

ARRIVING AT St Catherines on Park
抵达圣凯瑟琳酒店公寓(St Catherine’s on Park)
How do I get to St Catherines on Park from the airport?
我要怎么从机场到达圣凯瑟琳酒店公寓(St Catherine’s on Park)
Bus number 40 operates daily between T3 and T4 airport terminals and the Elizabeth Quay Bus Port (main bus port in Perth) The journey takes approximately 40 minutes from the airport to our accommodation near UWA. A free terminal transfer bus operates 24 hours a day, seven days a week connecting all terminals. A taxi will take 20-25mins and can easily be sourced directly outside the airport. St Catherine's on Park offers guests a professional and private Airport Transfer Service. We have partnered with Green Energy Limousines which provide you a high class personal service.
从T3,T4航站楼到伊丽莎白港(Elizabeth Quay)公交车汇集点(珀斯主要公交车汇集点)之间每日有No.40公交车运行。大约需要40分钟从机场到达我们在西澳大学附近的酒店。机场免费巴士每周七天全天24小时运行,连接所有的航站楼。如果您选择乘坐出租车的话,这将大约需要20至25分钟,您可以直接在机场外乘坐出租车。圣凯瑟琳酒店公寓也为我们的客人提供专业的私人机场接送服务。我们和Green Energy Limousines合作为您提供尊贵的私人接送机服务。

PARKING
酒店停车
Do you have parking onsite?
酒店有停车位吗?
There is very limited car parking available onsite. (Subject to availability) $10/night parking charge applies, per parking bay. To reserve a bay, please contact reservations@stcatherines.uwa.edu.au or phone – 08 9442 0585.我们提供有限的停车位这将(根据实际情况而定)。每个停车位将收取10澳币/晚的停车费用。请您邮件联系reservations@stcatherines.uwa.edu.au或者电话联系08 9442 0585 预约您的停车位。

Please note- There is free off street parking available, which is subject to availability along Park Road, 3-hour time limits apply from 8.00am - 6.00pm from Monday - Friday and 8.00am - 1.00pm on Saturday. After 1.00pm Saturday and all day Sunday parking is free. This parking is monitored by City of Perth.
请您注意:在Park Road上也有一些免费的沿街停车位,这也将根据实际情况而定。停车时间为周一至周五每天上午8点至下午6点,和周六上午8点至下午1点,最多3小时停车时间。周六下午1点之后和周日全天免费停车。这些停车位属珀斯市(City of Perth)管辖。


SMOKING POLICY
吸烟条例
What is your smoking policy?
你们的吸烟条例是什么?
Smoking is not permitted in the rooms however there are dedicated smoking areas for our guests. Please see our Reception for more information.
室内严禁吸烟,但是我们为住客提供特定的吸烟区域。您可以向我们的前台咨询详细信息。


BREAKFAST
早餐
Is breakfast included in my stay?
我的房费包括早餐吗?
A complimentary breakfast is included for all guests staying at St Catherines. Additional meals are also available upon request and are served in the Dining Room.
所有的酒店住客都可以享用我们的免费早餐。我们的餐厅也可以根据您的需求提供额外的餐食。


FACILITIES & AMENITIES
设施
Will Reception be open when I arrive?
在我抵达酒店时,前台还在营业吗?

Reception Hours are 08.30 – 17.00 (WST), Monday – Friday. For arrivals outside Reception Hours please call the After Hours Service team member by using the blue phone located by the entrance at 2 Park Road, Crawley or 0439 243 921 by mobile.
酒店前台的工作时间为周一至周五早上8:30至下午17:00(西部时间WST)。如果您将在工作时间之外抵达,请使用在2 Park Road, Crawley的前门外的蓝色电话拨打工作时间后服务团队的电话,或者使用手机拨打0439 243 921。


Is there internet access?
房间里可以接入网络吗?
Complimentary High Speed Wi-Fi is available for all guests staying with us.
酒店为所有的住客提供免费高速的无限网络Wi-Fi。


Is there air-conditioning in the rooms?
房间里有空调设施吗?
There is reverse-cycle air-conditioning fitted in each of our guest rooms.
酒店每一间房间都设有冷热空调。


Is there laundry services?
酒店提供洗衣服务吗?
Yes, guest laundry services are available which is located on Level 1 . Please contact Reception for more information on check in or prior to your stay.
酒店为住客提供自助洗衣服务,洗衣房位于酒店2楼(Level 1)。请您在登记入住时或者事先联系前台获取更多信息。


Where can I eat?
我有那些餐饮选择?
Guests can enjoy a buffet style meal in the Dining Room for lunch or dinner. Alternatively, there are a number of restaurants and cafes on Hampden Road, along Stirling Highway and around Claremont Quarter Shopping Centre.
您可以在我们的餐厅享用自助午餐或晚餐。或者你可以选择在Hampden Road上,Stirling Highway沿街和Claremont Quarter Shopping Centre周边的各类餐厅和咖啡店。


Where is the nearest shopping centre?
最近的购物中心在哪里?
Claremont Quarter – one of the Western Suburbs favourite shopping centres. The Quarter is only a short bus ride from St Catherines on Park. Shopping hours are from 9am till 5pm. Late night shopping is on Thursday from till 9pm, however some restaurants and selected stores may have different trading hours.
Claremont Quarter是珀斯西部区域最著名的购物中心之一。从酒店附近有直达的便捷公车到购物中心。购物中心的营业时间为早上9点至下午5点。每周四的营业时间延长至晚上9点。但是购物中心内的一些餐厅和门面可能会有不同的营业时间。


How do I find a school / department at UWA?
我要如何找到西澳大学(UWA)内的学院或部门(school / department)?
Please see Reception for a UWA Map to locate a particular school or department. Alternatively, the University app, Lost on Campus, can also help to direct you.
请您向前台询问西澳大学的地图帮助您定位特定的学院或者部门。或者您可以下载Lost on Campus app帮助您校内定位。


How far is the closest beach?
最近的海滩在哪里?
St Catherines on Park is conveniently located to a number of attractions including, Cottesloe beach. This is located only 15 minutes away. Speak to our Reception staff about bus routes and other beaches you may like to visit. Alternatively for more information and discounted prices please visit our Tours and Attractions Page
从酒店可以方便抵达多个著名经典,包括科特斯洛海滩(Cottesloe beach)。海滩近距酒店15分钟车程。请向前台咨询相应的公车和其他您想要参观的海滩。或者您可以访问我们的Tours and Attractions Page网页获取更多信息和相应折扣。


COSTS & PAYMENT
费用和支付方式
Do you take PATS (Patient Assisted Travel Scheme) patients?
你们收取PATS (Patient Assisted Travel Scheme) 患者吗?
Yes, we welcome all guests travelling as part of  PATS (Patient Assisted Travel Scheme). We are a dedicated and approved provider of MediStays
我们欢迎所有的PATS (Patient Assisted Travel Scheme)患者。我们非常荣幸成为MediStays认可的成员。


When is payment required?

时候支付房费?

Full payment is required at the time of booking.

您在预定时需要支付全额房费
What if I need to cancel my reservation?

如果我需要取消我的预定?
If you need to cancel your reservation or change certain details, please contact us as soon as possible to ensure that no cancellation fees are applied.  All bookings have a 72 Hour cancellation period.
如果您需要取消您的预定或者更改某些信息,请尽快向我们联系,以确保您不需要支付任何取消费用。最晚的取消时间为您预定时间的72小时之前。


Are there babysitting facilities?
你们有婴儿设施吗?


We are a family friendly accommodation provider. If you require assistance with this service, then please let us know.
我们非常欢迎家庭住客。如果您需要任何相关服务,请和我们联系。